Zhehalf — Privacy Policy

 

Welcome to Zhehalf.

At Zhehalf, we believe meaningful connections are built on trust. Just as we care about the stories behind our artwork, we care about protecting your personal information.

This Privacy Policy explains how Zhehalf ("we", "us", or "our") collects, uses, shares, and protects personal information when you visit our website, make a purchase, subscribe to our newsletter, or contact us.

Zhehalf is an independent art brand based in Australia. Our online store is powered by Shopify, and we work with third-party production and delivery partners to fulfil orders.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information.

Personal and contact information

  • Name

  • Email address

  • Phone number

  • Billing and shipping addresses

Order information

  • Products purchased

  • Order history

  • Payment and transaction details

  • Shipping and delivery information

Website and device information

  • IP address

  • Browser and device information

  • Pages visited

  • Website interactions

  • Cookies and similar technologies

Communications

  • Customer service enquiries

  • Feedback and correspondence

  • Newsletter preferences

We may also receive information from Shopify, payment providers, fulfilment partners, and other service providers involved in operating our store.

We generally receive payment confirmation and transaction information rather than your full payment card details.

2. How We Use Your Information

We use personal information for purposes including:

  • Processing and fulfilling orders

  • Arranging printing, packaging, and delivery

  • Providing customer support

  • Sending order confirmations and shipping updates

  • Processing refunds and resolving order issues

  • Operating and improving our website

  • Protecting our store against fraud and unauthorised activity

  • Complying with applicable legal obligations

  • Sending marketing communications where permitted by law

We use information only where we have an appropriate legal basis or other lawful justification under applicable privacy laws.

3. Print-on-Demand Fulfilment

Many Zhehalf products are produced specifically for each customer through third-party print-on-demand partners.

To fulfil your order, we may share necessary information with these partners, including your name, delivery address, contact details, and ordered products.

Our production and delivery partners may operate in countries outside Australia.

We share information for order fulfilment and related business purposes, subject to applicable legal requirements.

4. Shopify and Other Service Providers

Our online store is hosted on Shopify.

Shopify provides services that support our website, checkout, payment processing, customer accounts, analytics, and other ecommerce functions.

We may also use third-party service providers for:

  • Payment processing

  • Print-on-demand production

  • Shipping and delivery

  • Website analytics

  • Email marketing

  • Customer support

  • Fraud prevention and security

These providers may process personal information on our behalf or for their own purposes, depending on their services and applicable agreements.

You can learn more about Shopify's handling of customer information in the Shopify Consumer Privacy Policy.

5. Cookies and Website Analytics

Our website uses cookies and similar technologies to support essential website functions, such as shopping carts, checkout, security, and remembering certain preferences.

Depending on the services enabled, we may also use cookies and similar technologies to understand website performance, improve customer experiences, and support marketing or advertising activities.

Where required by applicable law, we will request consent before using non-essential cookies or tracking technologies.

You may be able to manage your cookie preferences through our website's privacy controls or your browser settings.

Disabling certain cookies may affect website functionality.

6. Email Marketing

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may send you updates about:

  • New artwork collections

  • Product launches

  • Artist stories

  • Special offers

  • Zhehalf news and inspiration

You can unsubscribe from marketing emails at any time using the unsubscribe link included in those messages or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending necessary order-related messages.

7. Sharing Your Personal Information

We may share personal information with trusted third parties when reasonably necessary to operate our business.

These may include Shopify, payment processors, production partners, shipping carriers, and other service providers.

We may also disclose information where required by law, to protect our legal rights, or in connection with a legitimate business transaction.

Depending on our advertising and analytics settings, certain information may be shared with advertising or technology partners. Where applicable, we provide the consent and opt-out choices required by law.

We do not provide customer contact lists to unrelated third parties for their independent direct marketing.

8. International Data Transfers

Zhehalf is based in Australia and serves customers internationally.

Because we use global ecommerce, payment, production, and delivery services, personal information may be processed or stored outside your country of residence.

Where required by applicable law, we take appropriate steps to protect personal information transferred internationally.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Complete orders

  • Provide customer support

  • Maintain business and financial records

  • Meet legal and tax obligations

  • Resolve disputes

  • Protect our business and customers

Retention periods depend on the type of information, its purpose, and applicable legal requirements.

When information is no longer required, we will delete, anonymise, or otherwise handle it in accordance with applicable law.

10. Data Security

We take reasonable steps to protect personal information against unauthorised access, misuse, loss, and disclosure.

Our ecommerce platform and service providers use security measures designed to protect customer information.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

We encourage customers to use secure devices and protect their account credentials.

11. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Object to or restrict certain processing activities

  • Withdraw consent where processing relies on consent

  • Request a copy of certain information

  • Opt out of certain marketing or advertising-related data uses

  • Lodge a complaint with an appropriate privacy regulator

Some rights are subject to legal exceptions.

To exercise your rights, please contact us using the details below.

We may need to verify your identity before processing certain requests.

12. Children's Privacy

Zhehalf creates artwork that may appeal to people of different ages, including families and children.

However, our online store is not intended for children to make purchases independently.

We do not knowingly collect personal information directly from children in circumstances prohibited by applicable law.

If you believe a child has provided us with personal information inappropriately, please contact us.

13. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms.

These websites operate under their own privacy policies and practices.

We encourage you to review their privacy policies before providing personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal obligations.

When we make changes, we will update the date at the top of this page.

Where required by law, we will provide additional notice or obtain consent.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like to raise a privacy concern, please contact:

Zhehalf — Privacy Enquiries

Business location: Melbourne, Victoria, Australia

Email: hello@zhehalf.com

We will review privacy enquiries and respond in accordance with applicable law.

Thank you for trusting Zhehalf.

Zhehalf
Art That Speaks to the Heart.