Returns & Refunds Policy

 

At Zhehalf, every artwork begins with imagination and is created to bring a little beauty, wonder, and meaning into your everyday life.

We want you to love what you receive. If something isn't right with your order, we're here to help.

Please read our returns and refunds policy before placing your order.

1. Made-to-Order Products

Most Zhehalf products are created especially for you through our print-on-demand production partners.

These may include:

  • Fine art prints and wall art

  • Journals and notebooks

  • Greeting cards

  • Hardcover books

  • Mugs and other art-inspired gifts

Because these items are produced after an order is placed, we do not offer voluntary returns, exchanges, or refunds for change of mind, including ordering the wrong size, colour, or design.

This does not affect your rights if a product is faulty, damaged, incorrect, or does not meet applicable consumer guarantees.

We encourage you to review the product description, dimensions, and images carefully before purchasing.

2. Damaged, Defective, or Incorrect Items

We take great care in bringing our artwork to life, and we want every order to arrive in excellent condition.

If your order arrives damaged, defective, incorrectly printed, or different from what you ordered, please contact us.

For faster assistance, we recommend contacting us within 14 days of delivery. This is a preferred reporting timeframe, not a deadline that limits your statutory consumer rights.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photographs showing the problem

  • A photograph of the packaging, if relevant

We will review the issue and work with you to provide an appropriate solution.

Depending on the circumstances and your rights under applicable law, this may include a replacement, repair, refund, or another appropriate remedy.

3. Returns and Exchanges

As our products are generally made to order, we do not accept voluntary returns or exchanges for:

  • Change of mind

  • Incorrect size or design selected by the customer

  • Personal preference after receiving the product

  • Accidental orders that have already entered production

However, if a product is faulty, damaged, incorrectly supplied, or otherwise fails to meet applicable consumer guarantees, we will provide the remedy required by law.

Please contact us before returning an item so we can provide appropriate instructions.

Do not send products directly to our production partners unless we specifically instruct you to do so.

4. Colour and Print Variations

We do our best to represent our artwork and products accurately.

Please note that colours may appear slightly different depending on your screen settings, device, printing materials, and production methods.

Minor differences between screen displays and physical prints are normal.

However, if your product has a significant printing defect, substantial colour discrepancy, or does not match its description, please contact us so we can assess the issue.

Your consumer rights remain unaffected.

5. Order Changes and Cancellations

As most Zhehalf products are made to order, production may begin shortly after your purchase.

If you need to change or cancel an order, please contact us as soon as possible.

We will do our best to accommodate your request before production begins.

Once an order has entered production, we generally cannot accept voluntary cancellations or changes.

This does not affect any cancellation, refund, or other rights available under applicable law.

6. Lost or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us.

We will investigate the delivery status with our shipping or production partners and work with you toward an appropriate resolution.

Please ensure that your shipping information is accurate when placing your order.

If you notice an address error, contact us as soon as possible. Address changes may not be possible once an order has been dispatched.

Nothing in this section limits your rights where an order is not delivered as required by applicable law.

7. Refund Processing

If a refund is approved or required by law, we will process it to your original payment method unless another arrangement is agreed and permitted by law.

The time taken for the refund to appear in your account may depend on your payment provider or financial institution.

We will notify you when your refund has been processed.

Where required by applicable law, refunds will include the relevant original shipping charges and any reasonable return costs.

8. Return Shipping Costs

For voluntary returns, which we generally do not accept for made-to-order products, return shipping is not provided.

If an item is faulty, incorrect, or otherwise fails to meet applicable consumer guarantees, we will meet our obligations regarding reasonable return shipping costs.

Please contact us before arranging a return so we can advise you on the next steps.

9. International Orders

Zhehalf welcomes customers from around the world.

As we work with print-on-demand production partners, orders may be produced and shipped from different locations.

Return procedures may vary depending on the product and delivery destination.

Please contact us before returning any international order.

Customers retain any mandatory consumer rights provided by the laws applicable to their purchase.

10. Your Consumer Rights

Zhehalf is an Australian-based business.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts, or modifies any consumer rights or remedies that cannot lawfully be excluded.

11. Contact Us

If you have any questions about your order, returns, or refunds, please get in touch.

Zhehalf — Customer Support

Email: hello@zhehalf.com

Please include your order number so we can assist you as quickly as possible.

Thank you for supporting Zhehalf and the stories behind our art.

Art That Speaks to the Heart.