Terms of service

 

Welcome to Zhehalf.

Zhehalf is an independent art brand based in Melbourne, Australia, offering fantasy-inspired artwork, fine art prints, journals, books, greeting cards, and other art-inspired products.

These Terms of Service ("Terms") explain the conditions that apply when you visit our website, purchase our products, or use our services.

Throughout these Terms, "Zhehalf", "we", "us", and "our" refer to the business operating this online store.

By using our website or placing an order, you agree to these Terms, subject to your rights under applicable law.

Please read them carefully before making a purchase.

1. Our Online Store

Zhehalf operates an online store powered by Shopify.

Our website allows customers to browse and purchase products featuring artwork created and curated by Zhehalf.

We aim to provide accurate product information, transparent pricing, and a secure shopping experience.

We may update our product collections, website content, and services from time to time.

2. Eligibility and Website Use

By using our website, you agree to use it lawfully and responsibly.

You must not:

• Use our website for fraudulent or unlawful purposes.

• Attempt to gain unauthorised access to our systems.

• Introduce malicious software or interfere with website security.

• Copy or distribute protected website content without permission.

• Misuse our website in a way that harms other customers or our business.

If you are under the legal age required to enter into a purchase agreement in your location, you should obtain permission or assistance from a parent or legal guardian.

We may restrict access where reasonably necessary to protect our website, customers, or legal rights.

3. Products and Artwork

Zhehalf offers products featuring fantasy artwork inspired by nature, mythology, imagination, and human emotion.

Our products may include:

• Fine art prints and wall art

• Journals and notebooks

• Hardcover books

• Greeting cards

• Art-inspired gifts and accessories

We make reasonable efforts to provide accurate product descriptions, dimensions, materials, and images.

However, the appearance of colours may vary slightly depending on your device, screen settings, and printing materials.

Any material differences or defects will be addressed in accordance with applicable consumer laws.

4. Print-on-Demand Production

Most Zhehalf products are produced through print-on-demand services.

This means production generally begins after an order has been placed.

Products may be manufactured, printed, packaged, and shipped by third-party fulfilment partners.

Production times may vary depending on the product, printing requirements, and fulfilment location.

Because products are generally made to order, we do not ordinarily accept voluntary change-of-mind returns or exchanges.

This does not affect your rights to remedies for faulty, damaged, incorrect, or misdescribed products under applicable consumer laws.

Please refer to our Returns & Refunds Policy for further information.

5. Orders and Order Acceptance

When you place an order, you agree to provide accurate and complete information.

After checkout, you may receive an automated order confirmation.

We may contact you if additional information is required to process your order.

In limited circumstances, we may be unable to fulfil an order due to product unavailability, production restrictions, suspected fraud, or an obvious pricing or listing error.

If we cannot fulfil an order, we will notify you and provide a refund for any amount paid for the unfulfilled items, as required by law.

We will not substitute a materially different product without your agreement.

6. Pricing and Payments

Product prices are displayed in the currency shown on our website or at checkout.

The final amount payable, including applicable shipping charges and taxes collected at checkout, will be displayed before you confirm your purchase.

Prices may change from time to time.

Changes will not affect orders already accepted, except where permitted by applicable law and agreed with the customer.

Payments are processed through the payment methods available at checkout.

We do not generally receive or store complete payment card details.

7. Shipping and Delivery

Zhehalf is based in Australia and may fulfil orders through production partners located in different countries.

Shipping availability, costs, and estimated delivery times depend on the product and destination.

Orders containing multiple products may arrive in separate shipments.

Delivery estimates are provided in good faith but are not guaranteed unless expressly stated.

We remain responsible for meeting our obligations under applicable consumer laws, including where an order is not delivered as required.

For further information, please refer to our Shipping & Delivery Policy.

8. International Orders, Customs and Taxes

Customers outside Australia may be subject to import duties, customs charges, or local taxes.

Unless otherwise stated at checkout, these charges may be payable by the recipient.

Customers are responsible for providing accurate shipping information and complying with applicable import requirements.

Any taxes or duties collected by Zhehalf at checkout will be identified before payment.

9. Returns, Refunds and Cancellations

Our Returns & Refunds Policy explains our procedures for order issues, cancellations, damaged products, and refund requests.

Because most products are made to order, voluntary cancellations or changes may not be possible once production has begun.

However, nothing in these Terms or our Returns & Refunds Policy limits any mandatory rights available under applicable consumer laws.

10. Intellectual Property and Artwork Rights

Zhehalf's website contains artwork, original creative content, text, designs, branding, logos, and other materials.

These materials may be protected by copyright, trademark, and other intellectual property laws.

Some Zhehalf artworks are created through a process combining AI-assisted image generation with personal artistic direction, digital editing, and creative refinement.

Intellectual property protection for individual elements may vary depending on their nature and applicable law.

Except where otherwise stated or permitted by law, you may not reproduce, distribute, commercially exploit, or use Zhehalf's protected content without appropriate permission.

Purchasing a physical product does not transfer copyright or grant a licence to reproduce its artwork commercially.

For enquiries about licensing, collaborations, or commercial use, please contact us.

11. Product Images and Creative Representation

Product photographs and mockups are intended to illustrate the appearance and use of our products.

We aim to represent products accurately, although minor differences may occur between digital previews and finished items.

Product dimensions, materials, and other specifications are provided in the relevant product descriptions.

Customers should review these details before placing an order.

12. Customer Accounts

Certain website features may allow you to create or access a customer account.

You are responsible for keeping your account credentials secure and providing accurate account information.

Please notify us if you suspect unauthorised use of your account.

We may take reasonable steps to protect account security, including restricting access where necessary.

13. Privacy and Personal Information

Your privacy is important to us.

We collect and process personal information to operate our website, process orders, arrange fulfilment, provide customer support, and carry out other activities described in our Privacy Policy.

Please review our Privacy Policy for further details about how personal information is handled and your applicable privacy rights.

14. Third-Party Services and Links

Our website may use third-party services, including Shopify, payment processors, production partners, shipping carriers, and other service providers.

Our website may also contain links to third-party websites.

We are not responsible for the independent content or practices of third-party websites that we do not control.

However, using third-party providers does not remove Zhehalf's responsibilities to customers under applicable law.

15. Website Availability

We aim to keep our website accessible and functioning properly.

However, temporary interruptions may occur due to maintenance, technical issues, or circumstances beyond our reasonable control.

We may update or modify website features when reasonably necessary.

Nothing in this section excludes any rights or remedies that cannot lawfully be excluded.

16. Limitation of Liability

To the extent permitted by applicable law, Zhehalf is not responsible for losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms excludes, restricts, or modifies liability or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law.

Any limitation of liability in these Terms applies only to the extent permitted by applicable law.

17. Consumer Rights

Zhehalf respects the consumer protection laws applicable to our customers.

For purchases covered by the Australian Consumer Law, the following rights apply:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Customers in other countries may also have mandatory consumer rights under applicable local laws.

Nothing in these Terms is intended to remove or limit those rights.

18. Changes to These Terms

We may update these Terms to reflect changes in our business, website, products, or legal requirements.

Updated Terms will be published on this page with a revised date.

Changes will not retrospectively remove rights or alter existing purchase agreements where doing so would be unlawful.

19. Governing Law

These Terms are governed by the laws of Victoria, Australia, subject to any mandatory consumer protection laws that apply to customers in other jurisdictions.

Nothing in this section prevents customers from exercising rights or remedies available under applicable mandatory laws.

20. Contact Information

If you have questions about these Terms, an order, or our products, please contact:

Zhehalf

Business location: Melbourne, Victoria, Australia

Email: [Insert your customer support email]

Business name: [Insert your registered legal business name]

ABN: [Insert your ABN, if applicable]

Business contact address: [Insert an appropriate business address where legally required]

We welcome questions about our artwork, products, and services.

Thank you for supporting Zhehalf.

Zhehalf — Art That Speaks to the Heart.