Shipping & Delivery Policy

 

At Zhehalf, every artwork tells a story, and we want that story to reach you safely.

Whether you've chosen a fine art print for your home, an illustrated journal for your thoughts, or a meaningful gift for someone special, we're grateful to be part of your journey.

Please review our shipping information before placing your order.

1. Made-to-Order Production

Most Zhehalf products are created especially for you through our trusted print-on-demand production partners.

Rather than keeping large quantities of pre-printed products in stock, we begin production after your order has been placed.

This approach allows us to offer a growing collection of artwork-inspired products while reducing unnecessary inventory.

Please note that production time and shipping time are separate.

Your estimated delivery timeframe includes both the time required to produce your item and the time needed for shipping.

2. Processing & Production Times

Once your order is confirmed, it will be sent to the appropriate production partner for printing and preparation.

Production times may vary depending on:

  • Product type and size

  • Printing and finishing requirements

  • Production facility location

  • Order volume and seasonal demand

  • Availability of materials

Some products, such as hardcover books or specialty art prints, may require additional production time.

Any delivery estimates provided at checkout or in order communications are estimates rather than guaranteed arrival dates, unless expressly stated otherwise.

3. Shipping Destinations

Zhehalf is based in Australia and aims to bring imaginative artwork to customers around the world.

We work with production partners that may fulfil orders from different countries.

Available shipping destinations are confirmed at checkout.

Shipping availability may vary depending on the product, destination, and fulfilment partner.

If your destination is unavailable at checkout, we may not currently be able to ship the selected product to your location.

4. Shipping Rates

Shipping costs are calculated at checkout based on factors such as:

  • Delivery destination

  • Product type

  • Package size and weight

  • Selected shipping service

  • Production and fulfilment location

The applicable shipping charges will be displayed before you complete your purchase.

If a free-shipping promotion is offered, any conditions or minimum purchase requirements will be clearly stated.

5. Estimated Delivery Times

Delivery times vary depending on the product and shipping destination.

Your total delivery timeframe consists of:

Production Time + Shipping Transit Time = Estimated Delivery Time

Orders may take longer during busy periods, including major holidays and promotional seasons.

Delivery may also be affected by customs processing, carrier disruptions, severe weather, or other circumstances outside our reasonable control.

We will make reasonable efforts to assist if your order is delayed.

Any mandatory rights you have under applicable consumer laws remain unaffected.

6. Multiple Items & Separate Shipments

If your order contains multiple products, they may be produced at different facilities.

For example, a fine art print and an illustrated journal may be fulfilled by different production partners.

As a result:

  • Items may arrive in separate packages.

  • Packages may have different tracking numbers.

  • Delivery dates may vary between items.

Separate shipments do not necessarily indicate that any part of your order is missing.

7. Order Tracking

Where tracking is available, you will receive shipping information after your order has been dispatched.

Please allow time for the shipping carrier to update its tracking system.

Tracking availability may vary depending on the destination, product, and shipping service.

If you have concerns about your delivery, please contact us with your order number.

8. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and may be payable by the recipient.

Customs procedures and charges vary between countries.

We recommend reviewing your country's import requirements before placing an order.

Any taxes or duties collected by Zhehalf at checkout will be identified during the checkout process.

9. Shipping Addresses

Please ensure your delivery address is complete and accurate before submitting your order.

If you notice an error, contact us as soon as possible.

We will try to assist with address corrections before dispatch, but changes cannot always be guaranteed once production or shipping has begun.

If an order is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply to a requested redelivery, where permitted by applicable law.

This does not affect your rights if a delivery problem results from an error by Zhehalf or its fulfilment partners.

10. Delayed, Lost or Missing Packages

We understand how disappointing it can be when a much-anticipated order does not arrive as expected.

If your package appears delayed or missing, please contact us.

We may ask you to provide:

  • Your order number

  • Your delivery address

  • Any relevant tracking information

We will investigate the issue with the relevant shipping or production partner and work toward an appropriate resolution.

Where goods are not delivered as required under applicable consumer law, we will provide the remedy required by law.

11. Damaged Items

If your order arrives damaged, please contact us as soon as reasonably possible.

To help us assess the issue, please provide:

  • Your order number

  • A description of the damage

  • Clear photographs of the damaged product

  • Photographs of the packaging, if available

Depending on the circumstances and applicable consumer rights, we will arrange an appropriate remedy, which may include a replacement or refund.

For more information, please refer to our Returns & Refunds Policy.

12. Holiday & Peak Season Shipping

During busy periods, including Christmas, New Year, and major shopping events, production and delivery may take longer than usual.

If you are purchasing artwork as a gift for a special occasion, we recommend ordering well in advance.

Unless expressly confirmed, we cannot guarantee delivery by a particular holiday or event date.

13. Contact Us

If you have questions about shipping, delivery, or an existing order, please contact us.

Zhehalf — Customer Support

Email: hello@zhehalf.com

Please include your order number when contacting us about an existing purchase.

Thank you for supporting independent creativity and allowing Zhehalf to bring a little imagination into your world.

Zhehalf
Art That Speaks to the Heart.